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A Message from the KAHN President on the NCNA Conference

6/14/2017

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PictureNCNA 2017
June, 2017, St. Petersburg, Florida; the sight of the Florida Association of Hostage Negotiators Conference.   Kicking off the conference on Sunday, June 4, 2017, was the National Council of Negotiation Associations (NCNA).   This was a great time to see old friends and take the opportunity to make new ones.

The agenda this year included a presentation from FBI SA Michael Yansick.  He informed us of what the FBI could offer in resources and training.  He encouraged all to get involved with HOBAS (Hostage Barricade Reporting System) and to send in reports of hostage and barricade situations to establish data on types of callouts and record the lengths of such callouts.  SA Yansick encouraged all to make contact with local FBI agents to get a feel for what the FBI can provide.

All associations represented talked about their conferences and qualities of speakers for the conferences.  Case studies are always popular at conferences. 

NCNA will meet in 2018 in Oskosh, Wisconsin at the fall conference.  CAHN (California Assoc. of Hostage Negotiators) will host NCNA in 2019.   The location will be decided on at a later date.  The FBI is scheduled to host NCNA in 2020.  Location to be determined.   MAHN (Missouri Assoc. of Hostage Negotiators) will host NCNA in 2021.

President Paul Priegel from Crisis Negotiatiators of Oklahoma, (CNOK) presented their request to become members of NCNA.  Members present unanimously voted to accept them into NCNA.  

I was proud to report to NCNA members our association hosted a successful conference in Overland Park, KS this past May. Although we are a small association, the quality of speakers and type of training we promote are second to none.  Being dedicated to provide training to negotiators will keep our association on the upswing.  I am proud to serve this association as President and look forward to another successful year.

Lt. Bob Ware
KAHN President

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Challenges, the Opportunity for Growth

6/1/2016

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 Are we ready for the next challenges in our negotiation discipline? 

On my first negotiation, before many of you were born, I held a phone receiver in my hand.  This receiver was connected to a phone that had pushbutton dial and that was a great innovation that replaced a dial phone.  So, if the bad guy hung up, all I had to do was push 7 buttons.  The coach listened in by sharing the receiver, meaning closeness and that was somewhat disconcerting.  To give a mental image, it would look like Bob Ward and I would be physically cheek to cheek.
 
Command personnel had to depend on the messenger to relay information from the coach and to deliver command words of wisdom back to the coach.  When the phone line was in a house, we asked the needed permission from the homeowners. If we were granted access to the home, we needed additional approval for the use of their phone, the line, the kitchen, the dining room and the living room. The bathroom was optional and sometimes we received coffee, which was tremendously appreciated.

The first problem to solve was the closeness of the primary and coach.  After about a year and a half one of our industrious teammates bought a phone, drilled a hole in it and put a connector on the line that would accept a jack.  He solicited our communications section for a headset and believe it or not, that worked.  The primary used the phone and the coach used the headset, which had no microphone.  I guess that’s why it was a “give-away”.  

After creating this contraption, the commanders felt cheated because they didn’t have one. This teammate decided to drill another hole, made a connection and ran a line to a speaker in the command area.

During that formative several years, that negotiator/communications wiz brought in a box with neat buttons and introduced us to Rescue Phone.  God Bless Sam Hicks!  We had become technically sophisticated, at least for a while!

Today’s negotiators are faced with more challenges than what we faced when I was a 1980 rookie negotiator.  At that time, teams across America were forming and growing as the need for negotiators was increasing. Each team became very successful after the growing pains of evolving, process of elimination with tactics and perseverance through the road blocks. The new generation of negotiators is faced with the challenge of multiple modes of communication and a multi-cultural landscape.  The youth of today have formed their own culture of communicating through technology, social media and multimedia.  Even the use of camera stills and video is bursting at the seams!

How prepared are you and your team?  Do you have equipment to interface with texting, video, face time or skype chatting and email between you and the suspect? Do you have the capability of all of this while giving your team the ability to follow the conversation?  Can this affect coaching, intelligence gathering and decision-making?  Who knows, we just need to be prepared.  Not only prepared with technology, but the technology that will impact on our style.

This all begs the important question of “Can empathy be delivered through technology and still be effective?”  We are all used to listening to a voice, which can tell you so much. We can identify the intensity of feelings, breathing patterns, tone, and so much more.  Using email or texting eliminates those opportunities and opens up each communication for interpretation.

Learning the language is increasingly difficult because teenagers and young adults will often use shortcuts or abbreviations while using today’s technology. This generation has their own language and negotiators need to be ready. It’s their culture and we cannot demand that they type whole words or refrain from using a communication style that they have become accustomed to.  Miles Young, a writer for “Social Media Today,” calls the language, “textspeak,” an appropriate name. 

In one exercise I crafted, we set up two computers that were connected directly to each other and both projected on the screen. One of the scenarios was a suicidal person.  The role player really put herself in that role, relying on her knowledge of a suicidal individual.  The feelings expressed between the two seemed very sincere and gave us hope for what might happen in the real world.  Many across America have studied and researched these phenomena.  Another great resource is Negotiator Central and it is a free web site. 
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As seasoned negotiators, we will have to be patient, well spoken but in a simple pattern of short sentences and everyday language.  We have to prepare the needed equipment to make sure command and negotiators will be able to see the conversation unfold.  We also need to bone up on textspeak, the phrases using only acronyms and basically the culture of technology.  We need to stay ahead of this otherwise we will have problems.  Stay focused the future will be quite a learning curve (or a curveball) “LOL.”

William Hogewood
Senior Adviser
KAHN

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A Message from the President

5/25/2016

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Springtime, the time of year when signs of life appear after  the dormant season of Winter.   The grass is getting green, trees are budding out, flowers are blooming; a special time of year.  For the Kansas Association of Hostage Negotiators, this feels like Spring for me.   We endured a dormant season and have blossomed in the Spring of 2016!
 
We enjoyed a very successful week of training working with the folks at McConnell Air Force Base.   A week long course including the topics of negotiations, listening, signs of suicide and suicide intervention, case studies, negotiating through technology, gathering intelligence, presentation from Department of Corrections, back to back exercises and a training scenario. 

The entire Board of Directors contributed to instructing this week of training.  Job well done!
 
We also have a three day training session with KLETC coming up August 30, 31, September 1, 2016.
 
In October, we have a week long Crisis Negotiation Class scheduled in Olathe, Kansas.   This will be the week of October 10 through October 14, 2016. 
 
The next board meeting will be held on May 24, 2016, in Manhattan, Kansas. (notes will be posted to the members section shortly).   A scenario training day will be on the agenda for a date to be announced, hopefully  in October.
 
Our association was created to network negotiators from across our state and provide training at reasonable rates.  I am very proud of the Spring like effort being put forth to accomplish this mission.   We are past the dormant stage!
 Our membership is growing, however, we are still encouraging folks to be a part of our negotiation world.
 
Bob Ware
KAHN President

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